Refund & Cancellation Policy
We are committed to delivering exceptional value. Here is our transparent policy regarding cancellations and refunds.
Subscription Cancellation Policy
You may cancel your Resume Builder One recurring subscription at any time without any hidden cancellation fees.
- Log in to your account and navigate to Dashboard > Account Settings > Billing / Subscription.
- Click on “Cancel Subscription”.
- Alternatively, you can email our support team at info.soltikz@gmail.com from your registered email address with the subject line “Cancellation Request”.
Upon cancellation, your subscription will not renew for subsequent billing cycles. You will retain full uninterrupted access to all paid features and saved resumes until the end of your current active billing period.
7-Day Money-Back Guarantee (Refund Eligibility)
We want you to feel confident in choosing Soltkiz. We offer a 100% money-back guarantee for 7 days on all first-time premium plan purchases.
- First-time subscription purchase requested within 7 calendar days of payment.
- Duplicate charges caused by payment gateway or network glitches.
- Technical errors on our platform that prevented you from using core features (verified by our technical team).
- Requests submitted after the 7-day money-back guarantee window.
- Subsequent automated renewal cycles of an active subscription.
- One-time credit packs where credits have already been utilized.
- Accounts suspended or terminated due to violations of our Terms of Service.
Refund Processing Timeline & Method
All approved refunds are initiated electronically via Razorpay and returned directly to your original source of payment (Bank Account, Credit Card, Debit Card, UPI ID, or Wallet).
* Note: The exact reflection time depends on your issuing bank's settlement cycle.
How to Request a Refund
To request a refund, please send an email to info.soltikz@gmail.com with the following details:
1. Subject Line: Refund Request - [Your Registered Email / Name]
2. Razorpay Payment ID / Order ID: (Found on your email receipt or billing tab)
3. Transaction Date & Amount Paid: (e.g. ₹499 on DD/MM/YYYY)
4. Reason for Refund: (Brief explanation helping us improve our platform)
Our billing support team will review your request and reply within 24 business hours.
Billing Support & Queries
If you have any questions regarding a charge or need assistance with billing, please contact us prior to initiating a dispute with your bank so we can resolve the issue swiftly:
Support Email: info.soltikz@gmail.com
Operating Entity: Soltkiz IT Services (Resume Builder One)
Turnaround Time: Response within 24 business hours (Monday – Friday)