Shipping & Delivery Policy
Resume Builder One provides 100% digital cloud-based services and instant digital downloads.
Digital Nature of Services (No Physical Shipping)
Resume Builder One (operated by Soltkiz IT Services) is a cloud-based Software-as-a-Service (SaaS) web application. We specialize exclusively in digital software tools, including AI resume generation, ATS scoring algorithms, cover letter authoring, and digital document exports.
Because all our offerings are digital goods and software services, no physical shipments, parcels, or courier deliveries will be dispatched to your postal address.
Delivery Method & Access Timeline
All digital services, subscriptions, and credit balances are delivered electronically and activated instantly upon successful payment confirmation via Razorpay:
Instant / Real-time: Premium features, AI optimization limits, and subscription benefits are activated immediately (within 1-2 minutes) upon receiving successful payment confirmation.
Direct online dashboard access, instant browser downloads (PDF, DOCX formats), and automated payment receipts / invoices delivered to your registered email address.
Confirmation & Invoicing
Upon successful completion of your transaction processed through Razorpay:
- You will receive an automated transaction confirmation and tax invoice via email to your registered email address.
- Your account status on the dashboard will immediately reflect the upgraded plan tier or updated credit balance.
- Your downloaded resume files will be saved in your account for 24/7 online access from any compatible browser.
Troubleshooting Digital Delivery Delays
In rare instances where a payment is debited from your bank but network latency delays account upgrade:
- Log out and log back in to your dashboard to refresh your authentication session.
- Check your email spam/junk folder for the Razorpay payment confirmation receipt.
- If your account does not reflect the upgrade within 15 minutes, email our support team with your Razorpay Payment ID at info.soltikz@gmail.com.
Contact for Delivery Inquiries
For any questions regarding service activation, digital file downloads, or billing confirmation, please reach out to:
Entity Name: Soltkiz IT Services (Resume Builder One)
Support Email: info.soltikz@gmail.com
Support Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM IST
Support SLA: Guaranteed response within 24 business hours